Category Archives: AOA News Letter

Preparatory campaign for “Cairo+25” Conference launched

Preparatory campaign for “Cairo+25” Conference launched


Preparatory campaign for the forthcoming Cairo+25 Conference to be held in Nairobi, Kenya launched by the initiative of the Ombudsman in the country. In this regard, the Ombudsman has organized regional conferences in Lankaran, Sheki, Ganja and Guba districts, by involving surrounding 35 cities and rayons, jointly with the United Nations Population Fund (UNFPA).

During the meetings the Ombudsman, UNFPA country representative, Members of Parliament, representatives of executive power authorities, of education and healthcare departments made presentations regarding Cairo+25 Conference. The conferences were also attended by the representatives from NGOs, mass media, as well as communities, active women, entrepreneurs and youth.

The Ombudsman gave information about the history and the aim of World Population Day – 11 July, which was established by the United Nations Development Programme in 1989, also on purpose, mission and priorities of the Cairo Conference on Population and Development organized in 1994 and of Cairo+5 Conference held in 1999, in Hague.

It was noted that the Action Program of the Cairo Conference brought forward demographical problems, ensuring gender equality, women’s empowerment, elimination of violence against women, family issues, reproductive health and family planning, maternal and child mortality, educational and health rights, prevention of poverty, problems of all population groups, including children, youth, elderly.

The Ombudsman mentioned successful steps taken towards demographic development, developing women entrepreneurship, small and medium-sized business, involving them in employment and self-employment programs supported by the government, measures taken for ensuring accessibility of quality healthcare services for population, regular free of charge medical checkups on reproductive health and family planning, vaccination of children, prophylactic measures in protection of population health, as well as community-based services on these issues.

During the meetings, the Ombudsman’s profound work in promoting and monitoring the situation in this field, ensuring human rights of different groups of population was highlighted.

The information about the situation on implementation of the population and development priorities have been presented and discussed by the representatives of different regions.

Publications consisting of main purposes and mission of the Cairo Conference and booklets on SDGs were disseminated among participants.

A Seminar on public Awareness and launch of new website and Mobile app held on 02.05.2019 at Aiwan-e-Sadr


A Seminar on “Public Awareness and Launch of New Website and Mobile App” held on 02.05.2019 at Aiwan-e-Sadr.;

A Seminar on “Public Awareness and Launch of  New Website and Mobile App” was organised by Wafaqi Mohtasib(Federal Ombudsman Pakistan) Secretariat on 02.05.2019 at Aiwan-e-Sadr. The objective of the event was to increase outreach of the ombudsman Institution for the benefits of general public.  President, Islamic Republic of Pakistan, Dr Arif Alvi , while addressing the seminar, said that only those nations could achieve success, which stood against the oppression and injustices in the society, particularly against their destitute people. The Presentpresident urged the people and media to highlight the positive image of the country instead of demeaning and degrading it.

 Speaking to high performance of the Federal Ombudsman Institute, the president said the disposal of 99 percent cases within 60 days period was a remarkable achievement. The implementation ratio of 95 percent of Federal Ombudsman’s decisions was also laudable. He told the audience that less than one percent of the representations were made to the president against the Ombudsman’s decisions which he disposed of within a day.

The president who earlier launched an interactive and mobile-friendly version of the Ombudsman’s website and a mobile application to enhance its outreach, said the number of applicants could touch even a million mark if they were made aware of the functioning of the office.

President, Islamic Republic of Pakistan, Dr Arif Alvi inaugurated  interactive and mobile-friendly version of the Ombudsman’s website and a mobile application by pressing a key on laptop


He said the justice was fundamental right of the people and advised the Ombudsman to use the tools of electronic, print and social media to enhance their outreach and highlight their decisions. He said amid a new phenomenon of fake news, there was a need for using the medium for positive gains. He said in coordination with Pakistan Electronic Media Regulatory Authority (PEMRA), the presidency would encourage the television channels dedicating their maximum airtime for social messaging.

In his welcome address, Federal Ombudsman Syed Tahir Shahbaz said the current year would be observed for public awareness. He said Wafaqi Mohtasib received above 70,000 complaints during year 2018 against various agencies. Twelve regional offices also performed to address public complaints at their offices besides visiting different districts and tehsils, he added. He said a media strategic group had been formed to highlight the achievements of the Mohtasib. He said the new website and mobile application would also make the filing and tracking of the applications easier.

In a presentation, Senior Advisor Ejaz Ahmed Qureshi said the role of Wafaqi Mohtasib was crucial amid the challenges of governance and overburdened courts. He said the Wafaqi Mohtasib catered to the public complaints against any agency with even one percent share of the government that had widened its scope of functioning. He said as per law, the Mohtasib disposed of a case within 60 days and appeal within 45 days. He said under an integrated complaints system, the public complaints pending with the agencies were automatically transferred to the Ombudsman if it remained unresolved for 30 days. He also apprised the audience about the comprehensive reports compiled by the Mohtasib on various subjects of public interest including child abuse, state of prisoners besides setting up facilitation desk for overseas Pakistanis at airports and released Rs 44 million for destitute prisoners. Besides, he said a National Commissioner for Children had been appointed which would serve to protect children’s rights until a Children Mohtasib was formed to address the complaints of the children below 18 years.

President, Islamic Republic of Pakistan, Dr. Arif Alvi, presenting a  shield to Former-Ombudsman, Mr. Justice(R) Usman Ali Shah

President, Islamic Republic of Pakistan, Dr. Arif Alvi, presenting a  shield to former-Ombudsman,Mr.  Imtiaz Ahmad Sahibzada

Earlier, the president presented shields to the two former Federal Ombudsmen Mr. Justice(Retd) Usman Ali Shah and Mr. Imtiaz Ahmad  Sahibzada and received a souvenir from Wafaqi Mohtasib Syed Tahir Shahbaz.

Federal Ombudsman of Pakistan Syed Tahir Shahbaz presenting souvenir to the President Islamic Republic of Pakistan,Dr. Arif Alvi.

For more coverage of Seminar please SEE HERE








Federal Tax Ombudsman Mushtaq Ahmad Sukhera, presented the annual report (2018). to President of Pakistan at Aiwan-i-Sadr on Ist April, 2019


President appreciates FTO’s role in resolving tax payers’ complaints;

ISLAMABAD: Hon’ble President Dr Arif Alvi said that the Federal Tax Ombudsman (FTO) was playing an important role in resolving complaints of the people against the decisions of tax collecting authorities.
The President said this while talking to Federal Tax Ombudsman Mushtaq Ahmad Sukhera, who called on him on Ist April, 2019 at the Aiwan-i-Sadr to present the annual report (2018).

Mr. Mustaq Ahmad Sukera, Federal Tax Ombudsman, presenting the Annual Report 2018 to the President,Islamic Republic of Pakistan, Dr. Arif Alvi on Ist April, 2019 at Aiwan-e-Sadr

Dr Alvi expressed his satisfaction on the decreasing number of representations against the FTO’s recommendations. He appreciated the launching of e-based Complaint Management Information System (CMIS), which provides paperless office environment.

He appreciated the FTO’s efforts for starting focused SMS (short message service) and email campaigns to reach out to taxpayers. Moreover, he commended the FTO for the development of a system for registration of complaints through android-based hand-held devices.

The President highlighted that video link of the FTO with regional offices was a step in right direction to eliminate time and space barriers. Integration of the FTO’s CMIS with the Federal Board of Revenue would improve its efficiency

He emphasized that there was a need for further steps to create awareness about the efficacy of the forum. He assured his support to the institution in the discharge of its duties and function.

Mr. Mustaq Ahmad Sukera, Federal Tax Ombudsman, met with the President,Islamic Republic of Pakistan, Dr. Arif Alvi at Aiwan-e-Sadr at the eve of presenting the Annual Report 2018 to the President







Azerbaijani Ombudsman participated in the International Symposium on family rights

Azerbaijani Ombudsman participated in the International Symposium on family rights

The Ombudsman participated and made presentation on the role of mediation in protection of family in the International Symposium on the right of protection of family, which was organized by the National Human Rights and Equality Institution of Turkey in Ankara.
In the presentation it was stressed that by protecting the family we protect the state. The Ombudsman said that as the world develops humanity needs the new approaches to family issues. New technology effects the relations between the couples and other members of the family. So, the new mechanisms and methods should be designed in respect of solving the problems in the family.
The Ombudsman emphasized the gender equality as a main issue for the couples to respect to each others’ rights. Without respect to the rights it would be difficult to talk about healthy relations within the family. It was also mentioned the Ombudsman’s activities in promotion of gender equality during the public hearings in the different regions of the country.
The Ombudsman spoke about the activities of promotion of mediation jointly with International Organization by conducting trainings and seminars in the country. It was also mentioned the Council of Europe’s effort in organizing trainings on mediation for the staff of the Ombudsman Institution.

21st meeting of FPO held on 08th April, 2019 at Marriot Hotel, Karachi


The 21st Meeting of Forum of Pakistan Ombudsman 

The 21st Meeting of Forum of Pakistan Ombudsman (FPO) was held on 8th April, 2019 at Marriott Hotel, Karachi which was chaired by the President of the Forum, Mr. Mushtaq Ahmad Sukhera, Federal Tax Ombudsman and coordinated by Mr. Abdul Khaliq, Secretary FPO. Twelve (12) Member of  forum attend the meeting.




Group Photo of the some participants of 21st  Meeting of the Forum of Pakistan Ombudsmen held on 0n 8th April, 2019 at Marriott Hotel,Karachi 



Brief profile of
Mr. Muhammad Kamran Shehzad Banking Mohtasib Pakistan

In pursuance of Ministry of Law & Justice’s Notification No.F.1(2)/2017-A.I dated 30th January, 2019, Mr. Muhammad Kamran Shehzad has assumed charge of the Office of the Banking Mohtasib on 16th April, 2019 for a period of four years in terms of Section 3 of the Federal Ombudsmen Institutional Reforms Act, 2013

Earlier, he was administered Oath of Office of the Banking Ombudsman by the President of Islamic Republic of Pakistan on April 15, 2019 in terms of Section 8 of the Federal Ombudsmen Institutional Reforms Act, 2013.

Muhammad Kamran Shehzad is an Ex-Deputy Governor, State Bank of Pakistan (SBP). His distinguished professional & central/commercial banking career spreads over a period of more than 38 years

During his tenure in SBP he served at different senior positions of Director, Executive Director and Managing Director, SBP-Banking Services Corporation, a wholly owned subsidiary of SBP, before he was appointed by the Prime Minister as Deputy Governor, SBP. He has played a vital/lead role in implementation of Financial Sector Reforms and transformation of banking system to an existing strong dynamic and vibrant banking sector. Mr. Kamran is also the pioneer of establishment of Shariah compliant Islamic Banking, Micro-finance Banking and Introduction of AML/CFT & Compliance Regime. He was also on the boards of Pakistan Security Printing Corporation and National Institute of Banking & Finance. He has represented SBP & GoP in numerous national and international conferences, meetings, seminars, workshops etc.

Mr. Kamran’s professional experience prior to joining SBP covers a period of over 20 years. He earned a vast experience in banking, finance & oil sector during his stay at United Bank Limited-UBL (14 years) Industrial Development Bank of Pakistan (IDBP) & Pakistan State Oil Company (PSO).

He is also a professional trainer as well and is associated with a number of renowned training institutions and banks/DFIs.

Mr. Kamran holds degree in Master of Business Administration (Specialization in Finance) and M.A. (Economics) from the Punjab University, Lahore besides holding Diploma in Banking (DAIBP) from Institute of Bankers in Pakistan (IBP).

Banking Mohtasib presenting Annual Report 2018 to Governor State Bank of Pakistan


Banking Mohtasib Pakistan presented Annual Report 2018 to the Governor, State Bank of Pakistan

Mr. Anisul Hassnain presented 14th Annual Report of Banking Mohtasib Office for the year ending December 31, 2018 to the Governor, State Bank of Pakistan on 27th March, 2019 as required under Section 82 G of the Banking Companies Ordinance (BCO), 1962.

Governor SBP, Mr. Tariq Bajwa receives Annual Report Presentation from Banking Mohtasib, Mr. Anisul Hassnain at SBP, Karachi on March 27, 2019.

During the meeting, the Banking Mohtasib briefed the Governor on performance of the Institution of the Banking Mohtasib and discussed various issues of mutual interest including the systemic deficiencies and control weaknesses witnessed in banks during the course of investigation.

meeting of E-pension



Syed Tahir Shahbaz, the Federal Ombudsman, has directed the Controller General of Accounts and AGPR to set up an E-Pension System at an early date and connect all federal government departments with it. He also directed the representatives of ministries and departments to initiate pension cases 15 months prior to the date of superannuation of an employee. He chaired a high level meeting to simplify the pension system through automation in the federal government departments.The representatives. of different ministries, departments, AGPR and Controller General of Accounts attended the meeting. The Dy. Accountant General (Pension), AGPR gave a detailed briefing on e-pension/automation system and informed that 94% pension cases of gazetted officers and 80% of non gazatted pensioners had been channelized through the automated pension system and their pension was being paid through bank accounts. She also informed that 9856 pension cases were received in AGPR in 2018, out of which 9845 had been approved for payment.

Under the orders of Wafaqi Mohtasib, pension cells had already been established in all departments to initiate pension cases of an employee, one year prior to his/her date of retirement. AGPR had also been directed to finalize the pension case of an employee one month prior to his retirement date. The representative of AGPR further informed that a new policy was being formulated under which a retiring employee would automatically start receiving 65% of his basic pay as anticipatory pension, if his pension papers had not been finalized by the department.

She informed that under the e-pension system, the data of all departments would automatically be inter-connected with the e-system of AGPR and their complete information would be available with the AGPR. She said that in future under one budget allocation agency, the transfer of GP fund, pension contribution etc. would not be required from other departments and it would automatically accumulate in the account of an employee while serving other departments. The Ombudsman directed that AGPR should provide details and reasons of pending pension cases beyond 30 days. He further directed that the e-pension system should also be replicated in the offices of Provincial Accountant Generals.

Ombudsman met with the representatives of the CoE

Ombudsman met with the representatives of the CoE

Azerbaijani Ombudsman met with Mr. Menno Ettema, program manager, anti-discrimination department of CoE and Anca Sandescu, project manager, capacity building and co-operation projects unit, gender equality division of CoE at the Office of the Ombudsman. The aim of the meeting was to discuss the partnership for Good Governance.
During the meeting the Ombudsman gave general information about her in the field of elimination of discrimination and gender equality. The Ombudsman Office has active cooperation with CoE on different fields of Human Rights and the activities on elimination of discrimination and the promotion of gender equality takes important place in this cooperation.
The guests were also informed about Institution’s activities in the frames of east partnership program as well as about the joint twinning and TAIEX projects.
The Ombudsman also said that some results of the Institution’s activities were assessed by the International Organizations as good practices.
In the end of the meeting the guests thanked to the Ombudsman for the discussion and the recommendations in implementation of the partnership for good governance.

letter of thanks from Secretary AOA Ms Connie Lau, Former ombudsman of Hong Kong






The former Ombudsman, Ms Connie Lau, completed her term on March 31, 2019.

Dear President of AOA, Executive Secretary & Fellow Members, 

Today is my last day in office. It is with mixed feelings that I send you this email. 

As AOA Secretary, I couldn’t tell you how much I have enjoyed our time working together and how much I have treasured the huge support from you all during my term.  Your dedication to the development of Asian Ombudsman work is truly appreciated beyond any words I could put in writing. 

After five amazing years working with you all , I have to re-prioritize my life as finding a work -life balance has never been easy for me. 

Here I thank you all again for your friendship & advice throughout and I hope that continued support will be given to the Ombudsman Office of Hong Kong. 

Wishing you best of health & luck always. 

Connie Lau, 
AOA Secretary 
Ombudsman of Hong Kong