Category Archives: AOA News Letter

The audit on the complaint on the violation of the right in educational institution

The audit on the complaint on the violation of the right in educational institution

The working group of the Commissioner for Human Rights in the Republic of Tatarstan checked the circumstances described in the complaint of the citizen. The audit found that the primary school teacher, the class teacher of the applicant’s son, indeed allowed a lack of control over the balance of the student’s school meal card, and therefore the latter was deprived of the necessary food during the day.

The school conducted an internal investigation on the basis of the order No. 12 of January 17, 201 “On the creation of a commission for the official investigation of the appeal”. According to its results, for the improper performance of their duties, a comment was announced to the primary school teacher, the 3 B class class teacher and the Deputy Director for Academic Work.

Following the results of the audit, the Commissioner for Human Rights in the Republic of Tatarstan recommended:

to the School principal:

– organize purposeful work on interaction with parents in the upbringing and education of children; in identifying conflict situations, it is more active to involve a school psychologist to resolve them; step up the work of the deputy director of primary classes on the organization and control of the work of young professionals with their parents.

– methodical association of primary school teachers at their meetings to review and study the experience of work on conflict resolution, the organization of work with the parent community.

– prevent infringement of the rights and legitimate interests of minors and their parents (legal representatives).

3rd e-news letter September-2018

 

HONG KONG Ms Connie Lau, Ombudsman of Hong Kong and AOA Secretary is retiring from her post of Ombudsman on 31th March, 2019:

As per press release of the Government of Hong Kong Ms. Connie Lau, Ombudsman of Hong Kong is retiring from her post of Ombudsman on 31th March, 2019 due to her personal reasons. The Government of Hong Kong and her colleagues of Asian Ombudsman Association(AOA) have put forth a tribute to her for  her services rendered as Ombudsman as well as the Secretary of AOA.  She conveyed her heartfelt thanks to all members of AOA for posing trust on her as Secretary AOA and honouring her with their appreciating remarks.
For more detail…..

 

OIC Ombudsman Assocition(OICOA)  3rd Meeting of Steering Committee of OICOA was held on 10th September, 2018 in Khartoum, Sudan:

Third Meeting of the Steering Committee of OIC Ombudsman Association (OICOA) was held on 10th September 2018 in Khartoum, Sudan which was chaired by Hon’ble Judge Ahmed Abuzaid Ahmed Mohammad, President Public Grievances Chamber Sudan. Mr. Abdul Khaliq, Executive Secretary of the Association, coordinated the Meeting.

For more please ……

 

 

ASIAN OMBUDSMAN ASSOCIATION

ASIAN OMBUDSMAN ASSOCIATION 21th Meeting of Board of Director of AOA will be held on 30th October, 2018 in Baku, Republic of Azerbaijan

21st Meeting of the Board of Director of Asian Ombudsman Association will be  held in Baku, Republic of Azerbaijan on 30th October, 2018

 

Forum of Pakistan Ombudsman(FPO)  19th Meeting of FPO was held on 30th June 2018 in Azad Jammu and Kashmir

19th Meeting of Forum of Pakistan Ombudsman(FPO) was held on 30 June, 2018 at Kutton,  a Tourist Resort Neelum, Azad & Jammu Kashmir(Pakistan) . The Members of Forum Met the Hon. President AJK as well.

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President visit to WMS on 4th October, 2018

PROVISION OF EXPEDITIOUS JUSTICE RESPONSIBILITY OF GOVERNMENT: PRESIDENT

 

President Dr. Arif Alvi Thursday 04th October, 2018 said as the provision of expeditious and inexpensive justice was the constitutional responsibility of the government. utilization of latet information technology tools was needed to improve the service delivery in this regard.

He expressed these view during his visit to Wafaqi Mohtasib Secretariat, where he was briefed in detail about its functions and activities. Wafaqi Mohtasib Syed Tahir Shahbaz and senior officers were also present on the occasion.

The President Dr. Arif Alivi ,  is chairing  the meeting with Senior officers of Wafaqi Mohtasib Secretariat, Islamabad

The President said the the institution of Wafaqi Mohtasib had a very important role in the provision of free of charge and speedy justice to the people. He said awareness compaigns should be launched so that maximum people could approach this secretariat for the free of charge and quick relief against maladministration of government organizations.

The president appreciated Wafaqi Mohtasib role for resolution of complaints at the provincial doorstep of the complainants in many districts under the Outreach Complaint Resolution System.

He expressed his satisfaction  over the initiatives of the Wafaqi Mohtasib  to examine issues and to suggest remedial measures  for improvement in the working of government departments. 

The President also commended the steps taken by Wafaqi Mohtasib for improvement in living conditions of prisoners, especially the women and children in Pakistani Jails. He highlighted that there was a need to work toward the protection of children rights in addition to discouraging domestic violence against the children. He also assured his complete support to the institution in discharge of its duties and function.

A group Photo with the President of Pakistan, Wafaqi Mohtasib and Senior Officer during  His visit to Wafaqi Mohtsib Secretariat on 04th October, 2018

The President Islamic republic of Pakistan Dr. Arif Alvi, have also recorded is view in the Visitors Book and planted sapling at Wafaqi Mohtasib Secretariat Premises. Wafaqi Mohtasib , Syed Tahir Shahbaz and the Secretary, Mr. Muhammad Asghar Chaudhary were also present at this occasion.

Pictorial Review  of the visit of Honorable President, Islamic Republic of Pakistan to Wafaqi Mohtasib Secretariat, Islamabad

OICOA meeting Khartum, Sudan

3rd Meeting of Steering Committee of OICOA was held on 10th September, 2018 in Khartoum, Sudan

                  Third Meeting of the Steering Committee of OIC Ombudsman Association (OICOA) was held on 10th September 2018 in Khartoum, Sudan which was chaired by Hon’ble Judge Ahmed Abuzaid Ahmed Mohammad, President Public Grievances Chamber Sudan. Mr. Abdul Khaliq, Executive Secretary of the Association, coordinated the Meeting.

 

 
Minutes of Meeting is ……

19th meeting FPO

19th Meeting of FPO was held on 30th June 2018 in Kutton Neelum AJK

19th Meeting of Forum of Pakistan Ombudsman(FPO) was held on 30 June, 2018 at Kutton, a Tourist Resort Neelum, Ajad & Jammu Kashmir(Pakistan) and following points were discussed in the meeting

    • Breifing on Forum of Pakistan Ombudsman and International Linkages.
    • Updation on combined building in Islamabad for Federal Tax Ombudsman, Federal Ombudsman Secretariat  for protection against Harassment at Workplace and camp Office of Insurance/Banking Ombudsman.
    • Updation on Lahore High Court Judgement with respect to Banking Mohtasib.
    • Strategy for Upcoming Board Meeting of OICOA and AOA.

    As per program, The members of forum reached on 29.06.2018 at President House Muzaffarabad AJK where they were served with “The Asrana” then they were left for Kutton Rest house P.D.O Neelum Vellay. Here they were served dinner and they take rest for the night. on the next day i.e. 30.06.2018 they attend the meeting of FPO at 11.00 am and then visit the Jagran Power House No.1.

    On the next day 01st July, 2018 left for Karin AJK where President AJK Sardar Masood Khan, address the members and distributed the shield to members of Forum



    For Pictural View ……

Ms Connie Lau Ombudsman of Hong Kong

Ms Connie Lau, Ombudsman of Hong Kong and AOA Secretary is retiring from her post Ombudsman on 31th March, 2019:

Special Administrative Region of the Government of Hong Kong have released a press news that Ms. Connie Lau,Ombudsman of Hong Kong is not interested to extend her contract upon its expiry in March, 2019 due to her personal reasons. The Chief Executive have respected Ms Lau’s decsion for her retirement while appreciation of her services rendered to Ombudsman institute, the Government thanked Ms. Lau for her outstanding leadership over the years in providing an effective channel of redress for members of the public. The Ombudsman offer fitting recommendations to help government departments and public organizations improve their governance as well as enhance the efficiency of their operation and responsiveness to public needs. The Goverment will certainly continue to render its staunch support to Ms Lau and the work of the office of the Ombudsman

She has send an email to Present AOA,Syed Tahir Shahbaz,Executive Secretary(AOA) Mr. Abdul Khaliq and all members of Asian Ombudsman Association(AOA), informing that she is leaving office of Ombudsman of Hong Kong upon expiry of her current contract on 31th March, 2019 and she need more time to look after her family. She express her great feeling and convey her heartfelt thanks to all members of AOA for getting the privilege of serving as AOA Secretary during her term. She further express that AOA aims to promote the concepts of Ombudsmanship and to encourge its development in Asia. Throughout the years, we develop and share experience in the discharge of the functions of an ombudsman through meetings, conferences and training. We also launch the E-newsletter laterly to encourge sharing and communications among members. All these could not be achieved without their cooperative efforts of Board Members and the support of our members. At this occasion, She also thanks President AOA, Syed Tahir Shahbaz for his leadership and Executive Secretary, Mr Abdul Khaliq for his efforts in co-ordinating Members.She further said that ” I am leaving with mixed feelings. While I look forward to sharing more time with my family after my term,I will certainly treasure the good memories which you have given me in the past few years. There are still some mnths before my departure and I hope to meet you and share with you in the coming events of AOA. Wishing you all the best and AOA grows from strength to strength!”

Mr. Mansour Agha Mohammadi Deputy of the office of the President, General Inspection Organization,Islamic Republic of IRAN have send best wishes of The President of General Inspection Organization (GIO) of the Islamic Republic of IRAN, H.E. Justice Naser SERAJ, to honorable Ms. Connie Lau and convey his and the staff of the Office of International Relations of the GIO, best wishes for honorable Ms. Connie Lau and appreciate all her efforts during these years which has been contributed to enhance the position of the AOA in Asia and around the world; in addition has enhanced the concept of ombudsmanship in the region.
For more detail…..

FOSPAH-1

 

OFFICE OF THE FEDERAL OMBUDSMAN SECRETARIAT FOR PROTECTION AGAINST HARASSMENT OF WOMEN AT THE WORKPLACE

1.     Ms. Kashmala Tariq appointed as Federal Ombudsperson:

        Ms. Kashmala Tariq has sworn in as the new Federal Ombudsperson for Protection against Harassment at Workplace. Oath was administered at Aiwan-e-Sadar Secretariat, Islamabad by the President on 27th February 2018.

               Ms. Kashmala Tariq started her Law practice on 21st November, 1996 with Mandviwalla& Zafar at one of the leading Law firm headed by Senator S.M. Zafar and Syed Ali Zafar.She hasserved as a Member of National Assembly for two terms (2002 -2013). As MNA, she was a very vocal and active member and tabled more than 25 legislations in the Parliament. Some of her prominent legislations especially for the plight of women include: amendment in Hudood laws, amendment in Honor killing laws, Sexual Harassment, Women empowerment lawsand Formation of National Commission for Human Rights etc.Human rights have always been her passion and in this regard she has tabled legislations which include: Child rights, Child domestic labour, Bonded labour, Protection of minorities, amendment in Pakistan citizenship laws and Rights of senior citizens etc.She had been a very active member of Standing Committee of the Parliament (Finance, Commerce and Law, Justice &Human Rights).She was the first ever Pakistani Parliamentarian who had won a foreign election (by 175 Legislators) and got elected as Chairperson, Commonwealth Women Parliamentarians in 2007 (Dehli, India).Being Chairperson, she had been very keen about Human Rights especially Women Rights and served from 2007 to 2011.She had also served as Founding member and Executive Director of the Parliamentarians Commission for Human Rights (PCHR) for about 15 years.

2.     Ms. Kashmala Tariq calling on the “Federal Ombudsman for Maladministration”

             After taking charge, Ms. Kashmala Tariq had a meeting with Mr. Syed Tahir Shehbaz, Federal Ombudsman for Maladministration at Federal Ombudsman Secretariat, Islamabad on 28th February, 2018.

3.      New Team FOSPAH:

             Team FOSPAH hosted a reception for Ambassadors, Dignities, Ombudsmen, Politicians, Commissioners, representatives of the Armed Forces at Mariano, Bahria Golf City, Islamabad.



Ms. Kashmala Tariq attended a conference for Cyber Secure, Pakistan.

Ms. Kashmala Tariq at the Values-based Education Conference 2018.

 

 4.       Joint Collaboration with Islamabad Police:

             Ms. Kashmala Tariq visited Police HQ, Islamabad for joint collaboration on harassment and gender issues. IGP Dr. Sultan AzamTemuri awarded her souvenir and assured her to extend their support for the cause.

5.        Participation of FOSPAH team at Seminar “Ending violence and harassment of women and men in the world of work”:

            Team FOSPAH was invited to speak at seminar on “C-100 and C-111 & Expert Group Meeting on ending violence and harassment of women and men in the world of work” organized by International Labour Organization (ILO) in collaboration with Care International and European Union on 15th May 2018. Representative of FOSPAH, Ms. Mehnoor Ahmedbriefed the audience about “Protection against Harassment of Women at Workplace, Act 2010” and the working of Federal Ombudsman Secretariat. Tele Voice Commercial (TVC) which is developed for the purpose of creating awareness among the stakeholders and the general work force about the Act of 2010 was also shown to the participants

6.       MOU between FOSPAH and FPCCI:

          Ms. Kashmala Tariq along with Mr. Agha Ali Abbas, Secretary Ombudsperson Secretariat held a meeting with Syed Mazhar Ali Nasir Sr. Vice President FPCCI and other office bearers of the Federation of Pakistan Chambers of Commerce and Industry (FPCCI) at FPCCI Head Office Karachi and signed an MoU for close cooperation, protection at workplace and implementation of anti-harassment laws in trade, industry and environment sector. Following this MoU, FPCCI will establish help desks to facilitate the complainants to place the manual of instruction regarding Code of Conduct at prominent places in their respective organizations. FPCCI will also conduct awareness seminars and training sessions at different cities of Pakistan regarding the anti-harassment laws.

7.    MOU between FOSPAH and CRSS:

            Federal Ombudsperson Secretariat for Protection against Harassment (FOSPAH) and The Centre for Research and Security Studies (CRSS) signed a Memorandum of Understanding (MOU) to work on harassment against women, at an Iftar dinner hosted at Islamabad Club on May 30, 2018.Under the agreement, both organisations would seek collaboration to promote enforcement mechanism of the Protection against Harassment of Women at Workplace Act 2010 and independent research, awareness campaigns, and development in Pakistan.

8.     MOU between FOSPAH and FIA Cyber Crimes Cell:

           FOSPAH hosted an Iftar Dinner at Mariano, Bahria Golf City, Islamabad on 6th June 2018. A wide range of guests including Ambassadors, Military and Civil officers, political figures and other stakeholders were present. Federal Ombudsperson, Ms. Kashmala Tariq signed an MOU with National Response Centre for Cyber Crimes; a robust wing of FIA. As every crime is going on cyber, so is harassment and preempting the need of the time FOSPAH and NR3C have devised a joint strategy to share information and work hand in hand in spreading awareness about the mutual cause.

9.   FOSPAH Vision:

         “To create safe working environment for working force that is free from Harassment, Abuse, and fulfills their right to work with dignity and earn livelihood without any fear of discrimination”

10.  How to Reach Us:

 

AOA e-News Letter

 
 

TATARSTAN The audit on the complaint on the violation of the right in educational institution

The working group of the Commissioner for Human Rights in the Republic of Tatarstan checked the circumstances described in the complaint of the citizen. The audit found that the primary school teacher, the class teacher of the applicant’s son, indeed allowed a lack of control over the balance of the student’s school meal card, and therefore the latter was deprived of the necessary food during the day.
 For More……

 
 
 

AZERBAIJAN An event on “Child rights: Equal opportunities” was held by the initiative of the Azerbaijani Ombudsman

An event on “Child rights: Equal opportunities” was held by the Ombudsman Institution jointly with Goygol District Executive Power in the Gizilja village school. The issue of effective education and upbringing of the children for the future was highlighted during the event. The Head of the Ganja Regional Center of the Ombudsman has given broad information about the activities of the Ombudsman in the field of protection and promotion of child rights and also the Convention on the Rights of Child adopted by the UN General Assembly in 1989, as well as the Law of the Republic of Azerbaijan on Child Rights. He emphasized the importance of combating violence against children.
 For More……

 
 
Hong Kong Ombudsman Ms Connie Lau 

CHINA-HONG KONG Ombudsman Hong Kong published Brief Report 2018:

The Ombudsman of Hong Kong, Ms Connie Lau, published the Office of The Ombudsman’s Brief Report 2018 on 31 January. The Office received a total of 10,130 enquiries and 4,870 complaints in 2018. The figures were at similar levels to those in the past few years, with an average of 850 enquiries and 400 complaints per month.:

For More……
 
 
 
 

AZERBAIJAN We all have the same rights: working with the persons with disabilities

The Ombudsman of Azerbaijan (NHRI) pays important attention to the protection of the rights of persons with disabilities and conducts on a regular basis different events on protection of the rights of persons with disabilities, works with the children in specialized facilities for down, autism and other syndromes and sends recommendations to the relevant state bodies.

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ARMENIA Human Rights Defender publishes ad hoc reports:

The Human Rights Defender of Armenia has published four thematic ad hoc reports as well as a guide on the media coverage of child related issues. The reports, which have partly been drafted with the support of the Embassy of the Kingdom of the Netherlands in Armenia and Georgia, show the recent priorities of the Ombudsman of Armenia.

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TATARSTAN South Ural Ombudsman and the Commissioner in TATARSTAN signed a cooperation agreement

The Commissioner for Human Rights of Chelyabinsk region Margarita Pavlova and the Commissioner for Human Rights of the Republic of Tatarstan Sariya Saburskaya agreed on cooperation

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Pakistan-Federal Insurance Ombusman Federal Insurance Ombudsman Mr Muhammad Raeesuddin Paracha visited the Awan-e-Sadr to meet President Islamic Republic of Pakistan, Dr. Arif Alvi

Federal Insurance Ombudsman, Mr Muhammad Raeesuddin Paracha met with the President , Islamic Republic of Pakistan, Dr Arif Alvi. The Federal Insurance Ombudsman briefed the President Islamic Republic of Pakistan his Excellency about the efficiency of the institution.

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Pakistan-Federal Insurance Ombusman Federal Insurance Ombudsman Mr Muhammad Raeesuddin Paracha visited the Wafaqi Mohtasib Secretariat, Islambad on 10th January, 2019 and met Syed Tahir Shahbaz, Federal Ombudsman of Pakistan

Federal Insurance Ombudsman Mr Muhammad Raeesuddin Paracha visited the Wafaqi Mohtasib Secretariat, Islambad on 10th January, 2019 and met Syed Tahir Shahbaz, Federal Ombudsman of Pakistan and discuss the matter of common interest

 
 
 
 

AZERBAIJAN National Preventive Group of the Ombudsman conducted visit to the Baku Investigation Facility

Members of the National Preventive Group (NPG) of the Commissioner for Human Rights (Ombudsman) of the Republic of Azerbaijan conducted a visit to the Baku Investigation Facility of the Penitentiary Service under the Ministry of Justice.

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AZERBAIJAN international conference on “Non-Discrimination as one of the main values in modern societies” held on 17-18 December 2018, in Moldova, Chisinau.

The representatives of the Azerbaijani Ombudsman Institute (NHRI) Participated at the EU-CoE jointly organized international conference on “Non-Discrimination as one of the main values in modern societies” held on 17-18 December 2018, in Moldova, Chisinau.

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Forum of Pakistan Ombudsman(FPO) The 20th Meeting of Forum of Pakistan Ombudsman Held on 28 th December, 2018, Islamabad:

The 20th Meeting of Forum of Pakistan Ombudsman (FPO) was held on 28 th December, 2018 at Islamabad Club, Islamabad which was chaired by the President of the Forum, Mr. Mushtaq Ahmad Sukhera, Federal Tax Ombudsman and coordinated by Mr. Abdul Khaliq, Secretary, FPO

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Hong Kong Ombudsman Ms Connie Lau 

CHINA-HONG KONG The Ombudsman of Hong Kong announces two direct investigation reports:

The Ombudsman announces two direct investigations reports on“Social Welfare Department’s Monitoring of Services of Residential Care Homes for the Elderly” and “Government’s Regulation of Proprietary Chinese Medicine”

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IOI New Zealand elected to lead regional group:

New Zealand’s Chief Ombudsman, Peter Boshier, has been elected to an important international role following a meeting last month of some 20 regional ombudsmen. From April next year, Mr Boshier will be the Regional President of IOI’s Australasian and Pacific Ombudsman Region (APOR). He already serves as one of three APOR Board Directors.

For More……
 
 
 
 

ARMENIA Human Rights Defender recognized for public and transparent work at PR Awards:

On 21 December 2018 the Human Rights Defender received the “State Institution of the Year” award at the Armenian PR Awards in recognition of the instution’s public and transparent work.

For More……
 
 
 

THAILAND Thai Ombudsman and the Ministry of Internal Affairs and Communications of Japan signed Memorandum of Cooperation:

Signing of Memorandum of Cooperation (MOC) in the field of ombudsmanship between Thai Ombudsman and the Ministry of Internal Affairs and Communications (MIC) of Japa.”

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Hong Kong Ombudsman Ms Connie Lau 

CHINA-HONG KONG Ms. Connie Lau, The Ombudsman of Hong Kong, presented her annual report at the Legislative Council meeting held on 7 December 2018.:

Ms. Connie Lau, The Ombudsman of Hong Kong, presented her annual report at the Legislative Council meeting held on 7 December 2018.

For More……
 

 Public Defender Nino Lomjaria

GEORGIA   Public Defender reviews human rights situation in Georgia:

On 7 December 2018, Public Defender Nino Lomjaria held a summarizing press conference and discussed the human rights situation in Georgia in 2018, introduced the statistics of the cases studied by the Public Defender’s Office and outlined main findings.

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PAKISTAN-PROVINCIAL OMBUDSMAN SINDH   Provincial Ombudsman Sindh Mr. Asad Ashraf Malik  met with the Federal Ombudsman Syed Tahir Shahbaz on 6th December, 2018 and discussed  the issues of common interest:

Provincial Ombudsman Sindh Mr. Asad Ashraf Malik  met with the Federal Ombudsman Syed Tahir Shahbaz on  6th December, 2018 and discussed the  issues of mutual interest. A sheild was also presented to Mr. Asad Ashraf Malik,P rovincial Ombudsman Sindh by the Federel Ombudsman, The Secretary, WMS Dr. Jamal Nasir Was also present.

For photo Coverage please see……
 

PAKISTAN-PROVINCIAL OMBUDSMAN BALOCHISTAN Provincial Ombudsman Balochistan. Mr. Abdul Ghani Khilji alongwith his team visited the Federal Ombudsman Secretariat, Islamabad on 3-4th December, 2018 in order to observe complaint handling procedures, investigation and hearing cases:

Mr. Abdul Ghani Khilji, Provincial Ombudman Balochistan along his team visited the Federal Ombudsman Secretariat on 03-4th December, 2018 and met with senior officers of the Secretariat and shared the knowledge of complaint registration/complaint handling and investigation procedures. The provincial Ombudsman was also appraised on Complaint Management Information System of Wafaqi Mohtasib, appraisal and implementation procedures..

For photo Coverage please see……
  

US-Ombudsman Association    USOA’s 40th Annual Conference will be held September 18-20, 2019, at the Hilton Waikiki Beach Hotel in Honolulu, HI. Pre-conference workshops will be offered September 16-17, 2019.:

For Publicity Brocedure

For More detail please visit the cite of  USOA……
 

KOREA   Korea and Qatar expand partnership to reinforce transparency and integrity measures:

The anti-corruption bodies of Korea and Qatar agreed to share experiences and best practices in developing transparency and integrity assessment tools.

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INDONESIA   Ombudsman of  Republic of Indonesia Submit LAHP of Forestry Sector to Minister of  Enviroment and Forestry(LHK):

Chairman of the RI Ombudsman Prof. Amzulian Rifai delivered the Final Examination Report (LAHP) related to public complaints in the environmental and forestry sectors. The report was received directly by the Minister of Environment and Forestry (LHK) Siti Nurbaya Bakar at the RI Ombudsman Office, Jakarta, Tuesday (16/10).

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ARMENIA Advisory Council on the Prevention of Torture discussed system of the deprivation of liberty:

Current challenges on guarantying the rights of persons deprived of liberty were discussed during the extended session of the Advisory Council on the Prevention of Torture. Particularly, fundamental issues with regard to the new procedure of the early conditional release were dealt with, such as ensuring the right of access to court.

For More……
 

HONG KONG  Ms Connie Lau, Ombudsman of Hong Kong and AOA Secretary is retiring from her post of Ombudsman on 31th March, 2019:

As per press release of the Government of Hong Kong Ms. Connie Lau, Ombudsman of Hong Kong is retiring from her post of Ombudsman on 31th March, 2019 due to her personal reasons. The Government of Hong Kong and her colleagues of Asian Ombudsman Association(AOA) have put forth a tribute to her for  her services rendered as Ombudsman as well as the Secretary of AOA.  She conveyed her heartfelt thanks to all members of AOA for posing trust on her as Secretary AOA and honouring her with their appreciating remarks.
For more detail…..