• Recognition of Hard Work promotes efficiency, healthy spirit of competition – Ejaz Ahmad Qureshi
• Addresses Award Distribution Ceremony at the Head Office, Islamabad.

Islamabad: 23 December 2025 – The Wafaqi Mohtasib (Ombudsman), Mr. Ejaz Ahmad Qureshi has said that recognizing and rewarding hard work and outstanding performance in national institutions is a potent means of promoting efficiency and infusing a healthy spirit of competition. ‘Hardworking, conscientious and devoted officers and staff members are the precious asset of such organizations’, he observed.

He was addressing an award distribution ceremony organized at the Wafaqi Mohtasib Secretariat, Islamabad in connection with distribution of performance-based awards and merit certificates to the Officers and staff members, who have consistently performed well during the last couple of years. The ceremony was attended by the Officers and staff members belonging to the Head Office at Islamabad apart from those from the province of Baluchistan and GB.

He said that the institution of Wafaqi Mohtasib was progressing by leaps and bounds over the years and it owes its achievements to the unwavering commitment of its Officers and staff members, who have been serving this organization with utmost sincerity, honesty, devotion and dedication. He said that the public trust and confidence enjoyed by the institution was the result of our impeccable record of service. He urged them to continue working with the same devotion so that the organization could retain the public trust.

He said that the Wafaqi Mohtasib Office decided complaints upto the tune of Rs.9.46 billion in financial terms, adding that we have so far decided more than 252,000 cases during the current year.

The Wafaqi Mohtasib further stated that the Institution decided 1,717,099 complaints during 38 years since its inception from 1983 to 2021, whereas during the last four years i.e. 2022-2025, it decided more than 850,000 complaints relating to maladministration, which itself is a record. He said that this outstanding feat was made possible only by the sustained hard work of the Officers and staff members.

Here it may be pointed out that the Wafaqi Mohtasib Office for the first time in its history, instituted performance-based awards including shields and commendation certificates for high achievers to recognize their services for the institution with the sole purpose of promoting efficiency. A high powered committee comprising senior Officers of the Secretariat made its recommendations against a rigorous criteria, which included number of cases received and resolved, OCR and Khuli Katcheries held, Inspection Visits carried out etc.