Reports: Wafaqi Mohtasib Secretariat Islamabad
- Federal Ombudsman of Pakistan Report Improving Primary Health Care System in Islamabad (District Primary Health Care System, Islamabad Capital Territory)(2023)
- Citizens Report Card Wafaqi Mohtasib Secretariat(2009)
- Report of the Inquiry Committee in to the Causes of Delay in Issuance of Machine Readable Passports (Volume-I) (2013)
- Report on Public Issues in Respect of the AGPR
- Federal Ombudsman of Pakistan : A Study of Organization, Role, Systems, Procedures and causes of mal-administration and Mal-Functioning of CDNS, Ministry of Finance, Government of Pakistan (2015)
- CRC Report
- Report on Addressing Mal-Administration in Police Stations (2016)
- Pension Report
- Interim Report on Capital Development Authority Prepared by Mr. Ejaz Ahmad Qureshi, Senior Advisor, Wafaqi Mohtasib Secretariat, Islamabad (previously Interim Report on the working of Civic Agencies) (2013)
- Comprehensive Report of Work Done on Jails (2016)
- Report on the Cognizance of Tragic Incident of Death of 57 Persons in Bus-Truck Accident Near Khairpur – Sindh (2014)
- Measles Report
- Complaint Handling Procedures for NADRA (UNDP and Wafaqi Mohtasib’s Secretariat) (2011)
- Passport Report
- Committee Report for Transforming PIMS, Islamabad into a Leading Centre of Excellence (2015)
- Report on Transformation of the Postal System for the Challenges of 21st Century (2017)
- Federal Ombudsman of Pakistan Speedy Complaint Resolution: Extending outreach of Alternate Dispute Resolution (ADR) Mechanism for federal and Provincial Ombudsman, An independent study conducted by The World Bank (2015)
- SCR Report
- Report of the Committee consisting on Public complaints and causes of concern in respect of SLIC, Lahore (2012)
- The State of Children in Pakistan 2015, Children’s Complaint Office (Federal Ombudsman and UNICEF) (2015)
- Federal Ombudsman of Pakistan Complaints Resolution Mechanism for Overseas Pakistanis (2015)
- Report on Pakistan Railway in Regard to Mal-administration
- Federal Ombudsman of Pakistan Report of the National Committee on Prisons Constituted by the Federal Ombudsman of Pakistan pursuance of the orders of The Honourable Supreme Court of Pakistan (2015)
- Report on Public Complaints of Mal-Administration and Deficiencies in Pakistan Post Office Department and Suggested Remedial Measures (2015)
- Wafaqi Mohtasib Reports on Prisoners with Special Reference to Children and Women Prisoners (2015)
- Report on the Working of Employees Old-age Benefits Institution
- Report of the Committee on Education Sector Reforms in Pakistan
- Report on Kasur Tragedy & Redressal of Systemic Issues : Mapping of Issues & Response to Sexual Violence against Children District Kasur, Punjab, (National Commissioner for Children) (2018)
- Complaints Handling Procedures for SLIC (2009)
- Report of the Investigating Committee for Investigation and Suggesting Reforms in the Pension System of Pakistan Railways (2014)
- Report on Pakistan Railways in regard to Mal-Administration in Settlement of Pension Claims and Allotment of Accommodation to its Employees (2015)
- Proposal for free and speedy resolution of citizen complaints against mal-administration of Federal, Provincial and Local Government (2015)
- A study of Accountant General of Pakistan Revenues (AGPR) Lahore by the office of Wafaqi Mohtasib Lahore (2015)
- Federal Ombudsman’s Expert Committee Report on the working of EOBI and its Recommendations to Re-structure it for Excellence in its Services for 6.5 million Workforce (2016)
- Federal Ombudsman’s Report on Government Procurement system to address mal Administration and Ensure Transparency (2016)
- Report of the Committee on Reforms of Pension System for Government Employees (2016)
- Objective Assessment of the working of Wafaqi Mohtasib Secretariat (2024)
- A study of Housing Problems in Islamabad 1985 by Chief Justice (R) Sardar Muhammad Iqbal, Federal Ombudsman of Pakistan (1985)
- Government Accountability and the Institution of Ombudsman in Pakistan 1986 By Chief Justice (R) Sardar Muhammad Iqbal, Federal Ombudsman of Pakistan (1986)
- Administrative Accountability 1987 By Justice Shafiur Rehman, Acting Ombudsman (1987)
- Citizen’s View of Administration 1988 By Justice Shafiur Rahman, Acting Ombudsman (1988)
- WAPDA Welfare Fund Rules (Parts I & II) (1995)
- Policy and Procedure (Electricity Bills and Connections) KESC (2003)
- FBISE, Islamabad : Academic Rules Volume-1 (2003)
- Policy and Procedure , SNGPL (2003)
- Policy and Procedure, HBFC (2003)
- Policy and Procedure PLI (2003)
- Passport & Visa Manual 2002, Directorate General Immigration & Passports (Ministry of Interior) (2003)
- Policy and Procedure PMDC (2003)
- Report of the Joint Diagnostic Committee of Wafaqi Mohtasib’s Secretariat and WAPDA 2003 Billing, Detection billing and Internal Grievances Redress Systems of WAPDA (2003)
- Policy and Procedure (Electricity Bills and Connections) WAPDA (2004)
- Policy and Procedure (Connection and Billing) PTCL (2004)
- Policy and Procedure SME Bank (2004)
- Pension-Cum Gratuity Scheme and GP Fund Advance : Policy and Procedure (2004)
- Special study on Ministry of Housing and Works: Report on Major Areas of Mal-Administration: Illegal occupation of Govt. Accommodation.; Illegal Pool of Houses; Mal-Administration in Federal Lodges/Hostels (2004)
- Study on the Procedures for Reimbursement of Expenses Incurred by Retired Govt. Servants on Account of Hospitalization (2005)
- Continuous Improvement Benchmarking (CIB) under SPGRM project (2009)
- Duplication of Power amongst Federal Oversight Institutions (2009)
- Capacity Mapping and Assessment : Grievance Redress Systems of 5 Federal agencies , SNGPL, PTCL ,NADRA , Pakistan Post and SLIC (2009)
- Complaints Handling Procedures for SNGPL (2009)
- Ensuring Good Governance through Strengthening Administrative Justice and Accountability (Conference Report) (2009)
- Improvements needed in CMIS’s deliverables (Identification of gaps) (2010)
- Study of analytical parameters for assessing performance of investigation officer (2010)
- Baseline Study on the State of Compliance of Federal Agencies Responsible for Child Protection with the UNCRC (Federal Ombudsman and UNICEF combined study) (2010)
- Report Capacity building Workshop on Child Rights (Federal Ombudsman and UNICEF combined study) (2010)
- Complaint Handling Procedures for Power Distribution Companies (2011)
- Complaints Handling Procedures for Pakistan Post (2011)
- The State of Children in Pakistan June 2012 Children’s Complaint Office (Federal Ombudsman and UNICEF) (2012)
- International Study of best practices in Monitoring Children Rights (Federal Ombudsman and UNICEF combined study) (2012)
- Report on Measles Outbreak in Pakistan Vol-I (2013)
- Report on Measles Outbreak in Pakistan Vol-II (2013)
- Report of the Inquiry Committee into the Causes of Delay in Issuance of Machine Readable Passports (Volume-II) (2013)
- Alternate Dispute Resolution at the grassroots Level within 60 days by joint teams of Federal and Provincial Ombudsman(Mohtasib) (2014)
- Federal Advisory Committee on reforms & alternate dispute resolution and legal framework of the institution of Wafaqi Mohtasib (2014)
- Federal Ombudsman of Pakistan Citizen Report Card of the institution of Wafaqi Mohtasib (Federal Ombudsman) of Pakistan (An independent study conducted by The World Bank) (2014)
- Federal Ombudsman of Pakistan Proposals for Reforms in Prisons and Initiatives taken to provide Education (2015)
- Report on the functioning of National Database and Registration Authority : Federal Ombudsman Secretariat Faisalabad Region (2015)
- Hand Book for Overseas Pakistanis (2016)
- Report of the committee to examine the systemic failures in the administration of prisons and to recommend good administration standards (2016)
- Report on Mal-Administration Faced by Government Servant in Dealing with Federal Agencies, after their Retirement (2016)
- Federal Ombudsman’s Report on a New Regulatory Regime for Growth and Development in Pakistan (2016)
- Report to Transform Radio Pakistan to Meet Contemporary Challenges (2017)
- Report of the Committee on Capacity Building for Public Service Delivery to meet Contemporary Challenges (2017)
- Compendium of opinions of legal experts on jurisdiction of Wafaqi Mohtasib (Federal Ombudsman) in respect of Citizen complaints against mal-administration by Federal Agencies, with particular reference to Electricity and Gas distribution Agencies (2017)
- The Committee report on Availability of Essential/Life Saving Drugs, Quality of Drugs and its Affordability (2017)
- Strengthening the Realization of the Rights of Children and Women Detainees in Pakistan (National Commissioner for Children) (2018)
- Federal Ombudsman Evolution and Progress (2021)
- Inquiry into the Plight of Street Children in ICT- Challenges & Way Forward (Advisor/Grievance Commissioner for Children WMS) (2022)
- Dilemma of Rapid Population Growth in Pakistan (2022)
- Compendium of President’s Decisions on Representations against Findings of the Wafaqi Mohtasib (2023)
- Promotion and Protection of Child Rights (2024)