The Hon’ble President Dr. Arif Alvi has categorized the Office of Wafaqi Mohtasib as an island of excellence and has called for creating greater awareness about its functioning among the general public. He has also emphasized that the Office of Wafaqi Mohtasib should bring a revolutionary change in approach to cover maximum population; explore conducting Alternate Dispute Resolution (ADR) in potential areas; look into the problems of overseas Pakistanis in coordination with the Ministry of Overseas Pakistanis and project the strategies being adopted to address their problems.   He further advised the Wafaqi Mohtasib to hold meetings with the heads of those agencies against whom public complaints are persistently pouring in. He also underscored the need for development of a matrix to gauge the intangible goodwill of the public as the general public gets inexpensive and quick administrative justice from the institution. He was chairing a meeting in the Office of Wafaqi Mohtasib Secretariat on 15^th February, 2022.  The Wafaqi Mohtasib Mr. Ejaz Ahmed Qureshi gave him a briefing on the overall activities of his Office and the performance during the last calendar year. The meeting was also attended by Justice (retd) Sayed Zahid Hussain, Consultant (Legal Affairs) President’s Secretariat, Secretary, Wafaqi Mohtasib Secretariat, Advisors to Wafaqi Mohtasib and senior officers of the WMS.

Thanking the President for his visit, the Wafaqi Mohtasib informed him that the Wafaqi Mohtasib Secretariat (WMS) has been able to dispose of 106,732 complainants in the year 2021 despite COVID-19 pandemic constraints and more than 92.7% of its findings have been implemented by the agencies concerned. He also stated that the total value of complaints lodged during the last 3 years was around Rs.4.84 billion whereas this value was Rs.1.85 billion in the year 2021, alone. He further informed that new regional offices have recently been established at Kharan and Sargodha; and more are in the offing at Swat, Gilgit Baltistan, Mirpurkhas and Khuzdar to resolve public complaints of the people of those areas. He also apprised the Hon’ble President about the steps being taken to control cybercrime against the children and for welfare of the street children in Pakistan.