The CCAC intensified the promotion of the objectives and scope of application of its function as the ombudsman and successively carried out promotion actions about ombudsmanship entitled “Filing Rational Complaints & Improving the Systems”, including publication of leaflets and outdoor advertising, which introduced to citizens how to make the best of the complaint mechanism in order to solve their problems and enable them to accurately understand the CCAC’s concrete function in ombudsmanship as the watchdog.