The results of the Indonesian Ombudsman’s Rapid Assessment stated that there is a potential for maladministration in the process of applying for land service registration for the first time and applications for registration of splitting land certificates.

Member of the Indonesian Ombudsman, Dadan S. Suharmawijaya, said that his party found the potential for maladministration in the form of protracted delays, not providing services and abuse of authority.

“Of the 37 files examined, only 9 files fit the timeframe specified in the SOP. There were 11% of the application files that were completed by the deadline and 76% of the application files missed the deadline,” said Dadan in his remarks at the Submission of Rapid Study Results (Rapid Assessment) related to “Services for First Time Land Registration and Splitting of Certificates at the Land Office”, Thursday (3/11/2022) at the RI Ombudsman Office, South Jakarta.

He explained, based on Regulation of the Head of the National Land Agency (Perkaban) Number 1 of 2010 the completion period for the first-time registration is 98 days, while the realization on the ground takes an average of up to 143 days for the completion process in the 2020-2022 period. As for solving services, the specified timeframe is 15 days, but the average completion time in the field reaches 37 days.

Dadan added, on the cost aspect, there are still opportunities for extortion to accelerate services. Found in several land offices involving internal land office personnel with varying amounts of fees depending on the request.

Then in the aspect of human resources (HR), the availability of human resources is not proportional to the workload that must be completed and service standard deadlines. “As a result, there was a delay in completing the service due to workload,” Dadan added.

For this reason, in this study the Indonesian Ombudsman provided three suggestions for improvement to the Ministry of Agrarian Affairs and Spatial Planning/National Land Agency (ATR/BPN). Dadan mentioned, first, conducting a thorough evaluation of the implementation of Perkaban No. 1 of 2010 concerning Service Standards and Land Arrangements.

Second, improve supervision and application of reward and punishment in the administration of services at the Land Office. Third, make efforts to improve overall regulations, service operations by optimizing strategies for handling and anticipating internal and external obstacles faced by the Land Office.  

Dadan explained that the Ombudsman’s background in carrying out this study was that there were reports from the public indicating delays in land registration services. “In 2021, there were 1,612 reports related to the land sector. There were 513 reports related to first-time registration and 139 reports related to splitting of certificates in the 2017-2021 period,” he said.

This Ombudsman study took samples from 11 Land Offices namely Palembang City, Ogan Ilir Regency, Pangkal Pinang City, Tangerang City, Depok City, Bekasi Regency, Bandung City, Denpasar City, Tabanan Regency, Mando City and North Minahasa Regency.

Present at the meeting, the Inspector General of the Ministry of ATR/BPN, Sunraizal and the Director General of Title Determination and Land Registration of the Ministry of ATR/BPN, Suyus Windayana to receive the Ombudsman Study Results.