Mst. Nasreen Akhtar widow of Muhammad Dawood Bhutto, approached the Provincial Ombudsman Sindh for delay in payment of Group Insurance in respect of her deceased husband who was Agriculture Officer (BS-17) in Agriculture Department, Government of Sindh and expired during service.

2. To redress the grievance of the complainant Ombudsman Sindh issued directives to the authorities concerned to initiate enquiry in the matter. As a consequence of Ombudsman’s intervention the scrutiny process was expedited by the agency. Finally with constant persuasion and concerted efforts of Ombudsman Institution she was able to get Group Insurance claim amounting to Rs. 1.2 Million from State Life Insurance Corporation of Pakistan (SLICP) after four years.
3. The complainant appreciated the role of the Ombudsman for taking prompt action and providing speedy justice to her.