Mr. Arman Ali Ansari through an online complaint alleged that the Excise, Taxation and Narcotics Control Department failed to issue him the number plates of his vehicle No.BTW-915 despite payment of charges due to which he faced inconvenience and harassment by road side police officers. He alleged that one day the police officer stopped him and misbehaved and issued a challan without justification and snatched his license.

2. On intervention of the Ombudsman, Sindh, the agency issued his number plate and also the traffic police officer submitted an apology through a written statement for his misconduct and assured to be careful in future.
3. The Ombudsman Sindh, directed Secretary, Excise, Taxation and Narcotics Control Department to ensure issuance of number plates to the vehicle owners at the time of registration and the D.I.G. (Traffic Police) Karachi to issue instructions to the Traffic Police to behave with the citizens in respectful manner.