Before entering upon Office as Provincial Ombudsman, Khyber Pakhtunkhwa, Syed Jamal Ud Din Shah had rendered over 33 years Provincial Service and has held important Administrative as well as field postings like Secretary to Government of Khyber Pakhtunkhwa Establishment Department, Local Government, Elections & Rural Development Department, Sports, Culture & Tourism Department. He also held important filed positions like Divisional Commissioner, Kohat Division Kohat, Commissioner Afghan Refugees, D.G Excise, Taxation & Narcotics Control Department, D.C.O District Administration Bannu and Deputy Secretary Chief Minister Secretariat Khyber Pakhtunkhwa. His services were also utilized by the Government of Khyber Pakhtunkhwa in Political Administration Ex-FATA in five large populated Agencies like Assistant Political Agent (APA) District Khyber, South Waziristan, Kurram and Orakzai. Syed Jamal Ud Din Shah has Master Degree in Political Science from University of Peshawar. He has also attended Pre-Service Training as well as SMC. Currently he is serving as Secretary Provincial Ombudsman Secretariat with Acting charge of Provincial Ombudsman, Khyber Pakhtunkhwa.