60TH E-NEWS LETTER OF ASIAN OMBUDSMAN ASSOCIATION (AOA) August 2022

60th e-newsletter of Asian Ombudsman

PAKISTAN One Window Facilitation Desk (OWFD) starts functioning at Quetta Airport on Ombudsman Direction

On the directions of the Federal Ombudsman Mr. Ejaz Ahmad Qureshi, One Window Facilitation Desk has started functioning at the Quetta International Airport. The Federal Ombudsman has also designated a senior officer as the Grievance Commissioner for Overseas Pakistanis (GCOP) who undertakes prompt action on the complaints of Overseas Pakistanis. During first six months of this year, 66746 complaints of Overseas Pakistanis were resolved by GCOP.On the directions of the Federal Ombudsman, the Ministry of Foreign Affairs (MOFA) has nominated a senior officer as a focal person and established a fund to resolve the grievances of Overseas Pakistanis abroad.
For more See……

MACAU – CHINA Publication of Annual Report of the Commission Against Corruption of Macau 2021

The CCAC released the Annual Report of the Commission Against Corruption of Macau 2021 in accordance with the law. The report summarises the CCAC’s works in the areas of corruption fighting, ombudsmanship, promotion and education and external exchange. Meanwhile, it also features summaries of some cases in the areas of anti-corruption and ombudsmanship in order to enable the public to better understand the CCAC’s duties and the effectiveness of its works.
For more See……

AZERBAIJAN National Preventive Group of the Ombudsman conducted visit to Social Care Facility

Members of the Ombudsman’s National Preventive Group (NPG) conducted a visit to the Social Care Facility No.1 for Children with Limited Health Capacities of the Social Services Agency under the Ministry of Labour and Social Protection of the Population.During the visit, all the area of the facility, including its dormitory, kitchen, canteen, rehabilitation and medical rooms were inspected, and the existing situation of arranging social care was monitored.The administration and staff of the facility, as well as the psychologist, social worker and other specialists were interviewed in order to investigate the treatment issues.
For more See……

INDONESIA Rapid Assessment/Ra (Quick Study) of the Indonesian Ombudsman regarding restrictions on subsidized fuel types of Pertalite snd Diesel through the Mypertamina Application

The Ombudsman of the Republic of Indonesia conveyed the results of the Rapid Assessment / Quick Study regarding the restrictions on subsidized fuels for Pertalite and Solar types through the MyPertamina application to relevant stakeholders, namely the Ministry of State Secretary, Ministry of Finance, Minister of Energy and Mineral Resources, PT. Pertamina (Persero), PT Pertamina Patra Niaga, BPH Migas and Commission VII DPR RI.
For more See……

MACAU – CHINA Leaflets and outdoor advertisements entitled “Filing Rational Complaints & Improving the Systems”

The CCAC intensified the promotion of the objectives and scope of application of its function as the ombudsman and successively carried out promotion actions about ombudsmanship entitled “Filing Rational Complaints & Improving the Systems”, including publication of leaflets and outdoor advertising, which introduced to citizens how to make the best of the complaint mechanism in order to solve their problems and enable them to accurately understand the CCAC’s concrete function in ombudsmanship as the watchdog.
For more See……

PAKISTAN Federal Ombudsman approves action plan for Street Children of Islamabad.

A Task Force on Street Children approved by Wafaqi Mohtasib Secretariat presented its study report to the Federal Ombudsman for implementation. Taking cognizance of the exploitation of children in terms of their involvement in labour / beggary, the Hon’ble Federal Ombudsman, Mr. Ejaz Ahmad Qureshi had directed a study titled “Inquiry into the Plight of Street Children in ICT – Challenges & Way Forward.The research sets out priorities and gives evidence-based recommendations to the key stakeholders. The research was conducted by Syeda Viquar un Nisa Hashmi, Advisor / Grievance Commissioner for Children and her team.
For more See……

TATARSTAN Ombudsman of Tatarstan Saria Saburskaya held a meeting with responsible executors in the SIS RT “Public Control”

The Ombudsman of Tatarstan Sariya Saburskaya visited Verkhneuslonsky district, where she held a working meeting with the heads of Apastovsky, Buinsky, Verkhneuslonsky, Drozhzhanovsky, Kaybitsky, Kamsko-Ustyinsky and Tetyushsky districts and responsible executors in the SIS RT “Public Control”.The discussed issues concerned to the improvement of yard areas, the construction of roads and the organization of traffic. During meeting, the special attention was paid to notifications that had not been resolved for a long time.
For more See……

AZERBAIJAN The Head of the Ombudsman office delivered a Speech at a Conference held in Zangilan

A conference on “Great Return to the liberated territories of the Republic of Azerbaijan: violated rights and their restoration” was hosted in Aghali village of Zangilan district, which is the first liberated region where our internally displaced persons (IDPs) were resettled. The high-level conference was organized by the General Prosecutor’s Office of the Republic of Azerbaijan and brought together the representatives of state bodies, delegations of international organizations to Azerbaijan, and non-governmental organizations.
For more See……

Georgia Public Defender (Ombudsman) of Georgia Information meetings on issues of Persons with Disabilities

In June-August 2022, representatives of the Public Defender of Georgia held 28 informational meetings in 22 municipalities, the purpose of which was to raise public awareness of the rights of persons with disabilities.
For more See……

INDONESIA The Ombudsman of the Republic of Indonesia finds maladministration in BPJS Employment Participation Services

The Ombudsman of the Republic of Indonesia found three forms of maladministration in membership and social security services organized by the Social Security Administering Body (BPJS) for Employment. The Ombudsman of the Republic of Indonesia also conveyed a number of Corrective Actions that must be followed up by BPJS Employment within 30 days.
For more See……

MACAU – CHINA Enriching the online education resources on the webpage “Database of Education on Integrity”

The CCAC continued to update the webpage “Database of Education on Integrity”. A brand new cartoon story entitled “The Space Shuttle That Comes Late” was uploaded tothe “Children’s Integrity Story Corner”on the webpage together with various game cards in order to share with children the influence of being responsible on themselves, their friends and the society. In addition, the CCAC also compiled and uploaded some of the award-winning works of the “Integrity Lesson Plan Design Collection Activity 2022” to the “Database of Education on Integrity” with a view to proactively enrich online education resources for teachers and parents.
For more See……