SEPARATE PORTAL TO BE ESTABLISHED FOR CHAMBER OF COMMERCE FOR SPEEDY REDRESSAL OF COMPLAINTS-WAFAQI MOHTASIB.

DOORS OPEN FOR PROMPT REDRESSAL OF BUSINESS COMMUNITY’S COMPLAINTS, ASSURES WAFAQI MOHTASIB.

The Wafaqi Mohtasib, Mr. Ejaz Ahmed Qureshi has said that the Chamber of Commerce and Industry plays a key role in every society and a separate portal would be established for the chamber to facilitate speedy redressal of the problems being faced by the business community.

He was talking to a representative delegation of the Islamabad Chamber of Commerce and Industry, headed by Mr. Ashan Zafar Bakhtawari, which called on him in Islamabad today. It included Vice President Engr. Azhar-ul-Islam, Malik Nadeem Akhter, Ch. Maqsood Tabish, Raja Muhammad Imtiaz Abassi and Col (R). Kamran Baig.

‘If the complaints appearing on the portal are not resolved by the Agencies concerned within a period of 30 days’ these would be automatically transferred to the Wafaqi Mohtasib Secretariat and we would take cognizance of them and initiate action accordingly’, he observed.

The Wafaqi Mohtasib went on to say that it was his endeavor to remain in touch with the business and industry people as it employs millions in the country. We are committed to speedy resolution of their problems. He urged the delegation to setup a Committee, which may apprise this Secretariat of their pressing problems in writing.

He further added that our doors are open for the industry people on 24/7 basis and they may approach us with regard to their complaints pertaining to mal-administration against the federal government agencies. Nearly 200 federal government entities and departments fall under our purview and this office has resolved over 194,000 complaints against them in the outgoing year, 2023 said the Mohtasib.

The leader of the delegation earlier requested the Wafaqi Mohtasib to appoint a focal person for the business community for fast-track resolution of their problems and also invited him to spare sometime for addressing the Chamber of Commerce.

The Wafaqi Mohtasib assured the business community of his highest consideration and said the business community can also bring to our knowledge pressing public complaints in addition to their own problems. ‘Our 22 Regional Offices and complaints centers are there to take care of the public complaints and people belonging to the far-flung areas of the country are benefitting themselves from this arrangement. We would soon be opening Regional Offices in Gilgit Baltistan & Azad Kashmir too’ he informed.

Expressing the opinion that the Wafaqi Mohtasib is mostly approached by the poorest of the poor who cannot afford to engage expensive lawyers, he held out the assurance to the delegation to forward their individual complaints which would be attended to promptly as per the legal provisions.