A complainant was ticketed by the Public Security Police Force (PSP) for illegal parking in the area around the Rua do Comandante Mata e Oliveira as detected by the illegal parking detection system. After that, the complainant paid the fine voluntarily, but he questioned the scope of area monitored by the system installed in that area and requested for information on the scopes of areas monitored by the illegal parking detection systems installed in the entire city from the PSP for the reason that he had the right to information. At the same time, he also lodged a complaint to the CCAC concerning the protection of his right to information.

Following an investigation, the CCAC pointed out that the relevant video record showed that the complainant once got off his car and entered a shop nearby instead of waiting in his car for an available parking space. The CCAC verified the legality of the PSP’s handling of the penalty for the complainant’s illegal parking. At the same time, the PSP has also taken measure to ensure the interest party’s right to lodge administrative and judicial complaints.

As regards the right to information mentioned by the complainant, the CCAC pointed out that the information on the scope of area monitored by the illegal parking detection systems and the places where they were installed was open to the public. Residents may easily obtain the information through various channels such as the Transport Bureau and local newspapers. Therefore, the situation that the complainant was deprived of his right to information did not exist.

In addition, the CCAC has been advocating the awareness of lodging a complaint responsibly. Given the necessity of striking a balance between residents’ right to information and the principle of confidentiality of case, the CCAC provides complainants with an online enquiry code so that they may check the basic information on the follow-up progress of the cases at any time. For the complainants who want to obtain further information, the CCAC has established a mechanism of arranging face-to-face notification and explanation, seeking to maintain effective communication with residents.