Surabaya – Chairman of the Indonesian Ombudsman Mokhammad Najih handed over the 2023 Public Service Compliance Assessment Award Charter to City/Regency Governments in East Java Province, as well as to the East Java Provincial Government’s Levy Eradication Unit (UPP), on Wednesday (24/1/2024) at the office East Java Province Regional Secretariat.

Mokhammad Najih said that the East Java Provincial Government received the Green Zone Predicate and entered the top 10 with a score of 88.81 in the Highest Quality Assessment, where previously in 2022 it received a score of 79.35.

“The Compliance Assessment will be developed into a Public Service Oversight Opinion. Not all Ministries/Institutions and Regional Governments receive certificates of appreciation from the Indonesian Ombudsman even though their compliance zoning gets a Green Zone. The results of the Compliance Assessment are intended as material for evaluating government performance in implementing services,” said Najih.

Najih hopes that all regencies/cities will enter the Green Zone and more regions will enter the top 10. “Hopefully this achievement will be a motivation to continue to increase our good deeds for the people of the nation and state. Keep up the enthusiasm for the front line, all levels of public servants,” hoped Najih.

In addition, the Chief Representative of the Indonesian Ombudsman for East Java Province, Agus Muttaqin, said that specifically for East Java Province, in 2022, out of a total of 38 regencies/cities in East Java, 15 regencies/cities will be included in the Green Zone. Meanwhile, for 2023, regencies/cities in East Java will experience improvements and improvements with a total of 36 regencies/cities in East Java entering the Green Zone, both High and Highest Quality, and only two entering the Yellow Zone.

“We appreciate that several regencies/cities that we have assessed have coordinated well so far. Nearly 98 percent of East Java is included in the Green Zone, and we hope it can be maintained and improved,” said Agus.

On the same occasion, Plt. Assistant General Administration of the East Java Provincial Secretariat, Akhmad Jazuli, said that the Compliance Assessment of Public Service Delivery carried out by the Indonesian Ombudsman was a form of evaluation of the quality of public services so that it was hoped that public services would be more excellent.

“Three things to develop bureaucratic performance as well as improve the quality of public services, namely first, how to always maintain efforts at the quality of public services. Second, how to use technology to provide services that are increasingly cheaper, easier, friendlier and faster. Third, provide opportunities and stimulate the growth of improvement. public services to respond to community service needs,” explained Akhmad Jazuli.

This activity was attended by all Regents, Mayors, Regional Secretaries, five Levies Eradication Units (UPP) of the East Java Provincial Government, and OPD in East Java. (HA).