– Review of ‘EASY Administrative Appeals’Service Usage in the First Half of 2024: User Satisfaction Reaches 87.3 Points, Service Coverage Expanded to 68 Institutions

– Plans to Further Expand Coverage to Lower Barriers for Citizens Seeking Rights Protection

(10, October. 2024, ACRC)

The institutions providing the administrative appeal form auto-completion service (EASY Administrative Appeals) are expected to continue expanding.

The Anti-Corruption and Civil Rights Commission (ACRC), under Chairperson Ryu Chul Whan, is spearheading the expansion of the EASY Administrative Appeals service, an innovative solution aimed at simplifying the process of filing administrative appeals. The service is designed to empower citizens, particularly those without legal expertise, to challenge unfair administrative actions such as license suspensions, fines, or exam failures more efficiently and effectively.

The Anti-Corruption and Civil Rights Commission (ACRC), led by Chairperson Ryu Chul Whan, is driving the expansion of the EASY Administrative Appeals service. This cutting-edge initiative simplifies the process of filing administrative appeals, empowering citizens especially those without legal expertise to efficiently address unfair administrative actions, such as license suspensions, business penalties, fines, or examination failures.

Filing an administrative appeal can be daunting for citizens unfamiliar with legal procedures. To address this challenge, the ACRC launched the EASY Administrative Appeals service in February 2023. By entering a few essential details, such as the date of the administrative action, users can generate appeal forms automatically using the system’s auto-completion technology, which references similar cases.

Citizens can access this service by visiting the ‘Online Administrative Appeals’ platform (www.simpan.go.kr) and selecting the ‘EASY Administrative Appeals’ option.

Between January 1 and July 23, 2024, 13,068 users accessed the system, generating 104,095
auto-completed forms and successfully filing 533 appeals.

User satisfaction ratings have risen notably, from 82.6 points at the service’s launch to 87.3 points by the end of 2023. Positive feedback reflects the system’s ability to reduce procedural barriers for users.

Originally limited to appeals addressed to the Central Administrative Appeals Commission, the service has expanded to include 68 institutions, including local governments and education offices, significantly broadening its reach.

At the 47th National Policy Agenda Meeting on October 10, chaired by the Prime Minister, the ACRC reviewed the performance of the EASY Administrative Appeals service and outlined plans for further improvements. It was decided that functional challenges in specific institutions should be resolved by the end of 2024 to minimize user inconvenience. In addition, priority will be given to launching the service in individual administrative appeals commissions with high citizen usage rates.

In addition, efforts will focus on integrating the administrative appeal systems currently operated by various institutions. Starting in 2026, the EASY Administrative Appeals service will be further enhanced with AI technologies, including ChatGPT, to better support citizens without legal expertise.

Park Jong-min, ACRC Secretary-General and Chairperson of the Central Administrative Appeals Commission, stated, “In line with the government’s goal of implementing a digital platform, we will continue to expand the EASY Administrative Appeals service to make it more accessible for citizens to file administrative appeals.”