Mirpur Khas: February 20, 2025 – The Wafaqi Mohtasib (Federal Ombudsman), Mr. Ejaz Ahmad Qureshi has formally inaugurated new Regional Office in Mirpur Khas (Sindh).

Addressing the inaugural ceremony, he urged the government officials to redouble their efforts for providing speedy relief to the public. He said that the institution of Wafaqi Mohtasib was receiving an increasing number of complaints as its outreach expanded and new offices have been established in Muzaffarabad (AJ&K) and Gilgit-Baltisan. “Now this office is providing services in 24 cities of the country and we plan to setup some more offices in the far-flung areas during the current year”, he added.

The inaugural ceremony was attended by the local heads of the Federal Government agencies there, apart from civil society members and the media. Speaking on the occasion, the Wafaqi Mohtasib said that the outgoing year 2024 was eventful in the sense that the office received a large number of complaints totaling 226,373, out of which 223,198 have been disposed of satisfactorily, marking an increase of 17 % and 16% in the receipt and disposal over the figures of 2023. He said that more than 93% of the decisions have been implemented. He further added that our Investigating Officers held Khuli Katcheries in far-flung and remote areas to provide administrative relief to the people at their doorsteps. “The Wafaqi Mohtasib Secretariat is truly the poor man’s court, striving to dispense administrative justice particularly to the marginalized and the downtrodden segments of the society”, he observed.

Later, the Wafaqi Mohtasib, Mr. Ejaz Ahmad Qureshi also held a meeting with the heads of Federal Government agencies. He called upon the government officials to intensify efforts for prompt redressal of public complaints. Following the meeting, he informally spoke to the journalists and media representatives and highlighted the key initiatives of his office like the Informal Resolution of Disputes (IRD), Inspection Visits, Khuli Katcheries etc. which have been instrumental in providing effective redressal to public complaints. Lauding the role of the media in raising awareness, he said that it is playing a very useful role and urged the media fraternity to continue extending their cooperation regarding projection of this office so that the people of the country may become aware the existence of this forum for seeking free and fast relief to their grievances.