An opening ceremony for the new location of the Ombudsman’s North-West Regional Center was held at the Sheki “ASAN service” center.  

Prior to the ceremony, Azerbaijan’s Ombudsman, Sabina Aliyeva and Sheki’s Head of the Executive Authority, Elkhan Usubov, visited the memorial of National Leader Heydar Aliyev and the Martyrs’ Alley to honor them.

During her opening remarks, the Ombudsman emphasized that for over two decades, the Ombudsman institution in Azerbaijan has played a key role in the protection of human rights and improvement of citizens satisfaction. She noted that relocating the regional center will allow for quicker response to complaints, and the introduction of digital solutions will enhance access to services.

Sabina Aliyeva mentioned that here, volunteers will support citizens throughout the reception process. She also highlighted that having the Northwest Regional Center located within the Sheki ASAN Service Center will make it easier for applicants to address documentation and other issues directly and efficiently on-site.

The Ombudsman highlighted that the ongoing efforts are aimed at enhancing the protection of human rights and freedoms in a more efficient manner.

Following the ceremony, attendees got familiarized with the Ombudsman’s Northwest Regional Center to observe the facilities and working environment.

Following the inauguration of the Northwest Regional Center, the Ombudsman held a reception for applicants in Sheki.

The Ombudsman personally met with 12 individuals, including veterans of the First and Second Karabakh Wars, as well as people with disabilities. Some issues were addressed immediately on the spot, while others requiring further investigation will remain under oversight. It was also noted that the relevant state bodies would be contacted to solve these matters in alignment with the laws.

At the meeting, citizens received legal advice, and they were informed that their appeals can be submitted not only in person but also through various channels, including the 24/7 “916” Call Center, email, postal service, fax, and social media to ensure faster and more effective processing of their complaints. In conclusion, the Ombudsman gave an interview with Azerbaijan Television Channel, where she briefed about the newly opened regional center and its main functions.