• FEDERAL OMBUDSMAN INSPECTION TEAM ASKS ADMINISTRATION OF POLY CLINIC HOSPITAL TO URGENTLY IMPROVE QUALITY OF MEDICAL SERVICES
• ENSURE UNINTERRUPTED AVAILABILITY OF MEDICINES FOR THE PATIENTS

Islamabad: 05 May, 2026 – The Federal Ombudsman, Mr. Naveed Kamran Baloch has directed the administration of the Poly Clinic Hospital in Islamabad to ensure uninterrupted provision of medicines and proper treatment to all patients alongwith availability of doctors at the hospital. He also asked for details of the purchase and disbursement of medicines alongwith the duty roster of the doctors. He has further directed that the Poly Clinic-II Hospital currently under construction in Sector G-11, be completed as per its original time frame.

He was responding to the report submitted by the Federal Ombudsman’s Inspection Team, which visited the Federal Government Services Hospital (Poly Clinic) here today. He instructed that immediate steps be undertaken to improve the general cleanliness and sanitation level at the hospital. ‘No patient should be returned without providing proper medical treatment and medicines’, he observed. He also directed that the vacancies of doctors, nurses and paramedical staff currently lying vacant may be filled as early as possible as per the relevant provisions, upholding the highest consideration for merit and transparency.

It may be pointed out that the Federal Ombudsman’s Inspection Team visited the Poly Clinic Hospital in response to the large number of public complaints regarding mal-administration and difficulties in proper medical treatment at the hospital. Headed by the Senior Advisor, Wafaqi Mohtasib Secretariat, Ms. Raana Seerat, the Inspection Team included Maj. Gen. (Retd) Haroon Sikandar Pasha, Advisor, WMS and Consultants Mr. Pervaiz Haleem and Mr. Khalid Sial. The Team went round various sections and departments of the hospital and issued on the spot instructions for prompt redressal of public complaints.

The Team witnessed an extraordinary rush of the patients in almost every department of the hospital and late arrival of doctors, in addition to difficulties in getting the prescribed medicines, conducting of various laboratory tests for proper diagnosis, getting attestation of the medical bills etc. Some people also complained of subtle attempts on part of certain staff members to induce the patients carry out the medical tests from private laboratories. The Inspection Team expressed its deep concern over the state of affairs in particular the overall sanitation and non-functioning of the hospital’s only lift due to which patients are suffering a great deal. It also instructed that the biometric system of attendance be activated forthwith to ensure attendance and availability of the doctors and staff members. Additionally, it directed that a facilitation desk may also be established at the main entrance to guide the patients.