• The President urged the Federal Ombudsman to enhance outreach of Federal Ombudsman to far-flung areas by using latest IT tools.
• The President stresses to provide speedy justice

President Dr. Arif Alvi has urged the Wafaqi Mohtasib of Pakistan to increase the outreach of his office to far-flung areas of the country and utilize the latest IT tools for quick redressal of people’s complaints against maladministration of government departments at their doorsteps. He especially asked the Mohtasib to provide speedy justice to the complainants against the high-handedness of utility companies as most of the complaints were related to excessive billing by DISCOs and gas companies. The President made these remarks while talking to the Wafaqi Mohtasib (WM) of Pakistan, Mr Ejaz Ahmed Qureshi, who called on him and presented the Annual Report-2021 of the organization, at Aiwan-e-Sadr. Secretary to the Wafaqi Mohtasib Secretariat, Mr Ejaz Ahmed Khan, also attended the meeting.
The Wafaqi Mohtasib briefed the President about the performance and achievements of the institution during the year 2021. He highlighted the fact that last year, his office received 110,398 complaints out of which 106,732 were resolved whereas 92.7% of these findings were implemented during 2021. It was further highlighted that out of the total complaints, 42,000 were received online. He also apprised the President of the steps taken to redress the grievances of the people of remote areas by establishing Complaint Cells and Regional Offices in different areas of the country. He also stated that under the Integrated Complaint Resolution (ICR) System, 180 different agencies of the Federal Government have so far been integrated with the CMIS of the WMS for facilitating quick disposal of complaints.
Underlining the need for providing quick and free-of-cost justice to the common man, the President asked the Mohtasib to increase outreach of WMS using modern IT tools, create awareness through media about its functions and services, and establish more linkages with various government departments. He asked the Mohtasib to hold meetings with government organizations to dispose of people’s complaints expeditiously in accordance with the principles of justice and discourage the practice of frivolous complaints as it increases the workload of government departments as well as the Wafaqi Mohtasib.
The President appreciated the performance and expansion in outreach and scope of activities of the Mohtasib and assured him of his support in further strengthening the institution and broadening his role in providing speedy justice to the aggrieved citizens.